[{"faqNo":7256,"subject":"Server Transfer Q&A","content":"We've put together a detailed Q&A to answer your questions about the Server Transfer \n
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■ Server Transfer Period and Application Times by Region \n \n
[Server Transfer Schedule by Region] \n ※ Transfer will not be possible if the departure server has reached its transfer capacity limit or if the destination server has reached its transfer capacity limit. ※ If you select a server that cannot be transferred to in the server transfer request UI, a notification message will appear. ※ For details about Server Transfer products, please refer to the following notice: [Server Transfer Product Information] ​ ■ Server Transfer Q&A

Q. I meet all the requirements for Server Transfer, but when I select [Shop] → [Server Transfer], it says that Server Transfer is unavailable. \n
A. Server Transfer is unavailable if it is outside the designated application hours or if applications for transfers from your current server have closed.

Q. I expanded my character slots on my current server. Will the expanded slots carry over when I transfer servers?

A. Expanded character slots will remain on your current server. When you transfer, you will use the number of character slots available on the destination server.​

Q. Can I transfer to a server where I already have a character?

A. Yes. However, the destination server must have enough available character slots for the number of characters you are transferring. If the number of characters you wish to transfer exceeds the number of available slots on the destination server, you can pay an additional fee to expand your character slots when applying for the Server Transfer. If you select more characters than the maximum number of slots that can be expanded, you will not be able to proceed with the Server Transfer.

Q. If I already have a character on the destination server, can I still transfer there even if the server's transfer-in/transfer-out limits have been reached?

A. The transfer-in and transfer-out limits apply regardless of whether you already have a character on the destination server. Server Transfer will be unavailable if transfers out of your current server or transfers into your destination server have reached their respective limits.

Q. What happens to the name of a character transferred to another server? \n
- Regardless of whether the character name is already taken on the destination server, your character name will be changed to \"@TemporaryName.\" You can set a new character name when you first log in to the character after the server transfer is complete. If the same character name already exists on the destination server, you will not be able to use your previous character name. ​
Q. What happens to my Friends and Blocked lists? \n
A. Your Friends and Blocked lists will be retained after the Server Transfer. Your character name will also be updated to your newly set name in your friends' lists.

Q. Will the items stored in my Character Storage be transferred as well?

A. Your Character Storage and all items stored in it will be transferred along with your character. Any additional Character Storage slots you have purchased will also carry over. \n
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Q. Will the items stored in my Server Storage be transferred as well?

A. Items stored in the Server Storage will not be transferred. If you wish to transfer any of these items, please move them to the transferring character's inventory or Character Storage before the Server Transfer. The number of expanded Server Storage slots applied to the destination server will be based on whichever is higher between your current server and destination server. ​ \n
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Q. Will all the Kina my character has be transferred as well?

A. All Kina stored in the transferring character's inventory and Character Storage will be transferred along with the character.

Q. What happens to my Quna and Mileage?

A. All Quna and Mileage you have on your current server will be transferred in full and added to the amounts you already have on the destination server. ​ \n
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Q. Will the Skins saved in Customization be reset?

A. All Skins saved in My Appearances and your Download Library will be transferred along with your character. ​ \n
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Q. What happens to the styles I have registered in the Style Shop? \n
A. Styles registered in the Style Shop will remain available for download, application, and settlement after the Server Transfer. However, the creator's name and server name will not be updated and will continue to display the character name and server name used when the style was created. ​ \n
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Q. Can I continue using the Membership I purchased after the Server Transfer? \n
A. Your Membership will be transferred to the destination server and combined with any existing Membership there. It will be removed from your current server after the transfer. ​ \n
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Q. What happens to my purchased Daeva Pass? \n
A. Your current Daeva Pass and its progress will be transferred as is. ​ \n
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Q. If I purchase an item from the Shop before transferring servers, what happens to the purchase limit? \n
A. Purchase counts for character-based limited-purchase items, with some exceptions, will carry over with your character. During the Server Transfer period, Soul Crystals and Instant Clear Tickets (Server), which are normally available from [Wind Breeze Merchants - Special], will not be sold. Instead, the same quantities can be obtained through Substance Morph. Odyle Energy, which is normally subject to a server-wide purchase limit, will be changed to a character-based purchase limit during the Server Transfer period. ​ \n
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Q. If I purchase an item from a Coin Shop before transferring servers, what happens to the purchase limit?

A. For items with a character-based purchase limit, your accumulated purchase count will carry over as is. For items with a server-based purchase limit, the higher of your accumulated purchase counts on the current and destination servers will apply. For example, if an item has a purchase limit of 5 and your purchase count is 2/5 on your current server and 4/5 on the destination server, your purchase count after the Server Transfer will be 4/5. Therefore, transferring servers will not increase the number of purchases available to you. ​ \n
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Q. What happens to the Titles I have after the Server Transfer? \n
A. Character-based Titles will carry over as is, while server-based Titles will be combined with the Titles you already have on the destination server. All Titles from your current server will be removed. ​ \n
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Q. What happens to my completed Achievements? \n
A. Character-based Achievements will carry over as is, while server-based Achievements will be updated based on whichever has higher progress between your current server and destination server. ​ \n
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Q. What happens to the Skins I own in my Closet?

A. All Skins you own will be transferred and added to the Skins you already have on the destination server. All Skins on your current server will be removed. ​ \n
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Q. What happens to my Pet and Genus Insight?

A. All Pets and Genus Crystals you own will be transferred and combined with those on the destination server, and all Pets and Genus Crystals on your current server will be removed. For Genus Insight, you can choose to apply the progress from either your current server or the destination server. If you already have a character on the destination server, you can choose which Genus Insight progress to apply to your character after the Server Transfer. Regardless of your choice, the Genus Insight progress on your current server will be reset. ​ \n
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Q. Will Special Pets and Skins also be transferred? \n
A. In general, all Special Pets and Skins purchased from the Shop will transfer. However, if you already own the same Special Pet on the destination server, you will keep the Pet only on the destination server and receive a Pet Reward Ticket. If you own duplicates of a non-customizable decorative Skin, you will receive a Skin (Single) Reward Ticket that can be used in the Shop. If you already own the same Pet or non-customizable Skin purchased from the Pass Shop on the destination server, you will receive a refund in Pass Coins. \n
※ If you have a Pet Reward Ticket, you can request a refund through Customer Support for Pets purchased on your origin server. The ticket is valid until the regular maintenance on Tuesday, November 24 (PST) / Wednesday, November 25 (CEST). Refunds will not be available after the ticket expires. \n
※ You can use the Skin (Single) Reward Ticket to purchase the \"300 Quna\" item from the Shop. The ticket is valid until the regular maintenance on Tuesday, November 24 (PST) / Wednesday, November 25 (CEST), and cannot be used after it expires. ​

Q. If I transfer only some of my characters, can the characters remaining on my current server still use the same Pets and Skins? \n
A. Pets and Skins will be transferred along with your characters and added to those on the destination server. As a result, all Pets and Skins on your current server will be removed and can no longer be equipped by the characters remaining there. ​ \n
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Q. What happens to the Wings I have collected? \n
A. Your collected Wings will be transferred along with your character. ​ \n
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Q. What happens to the items in the Pantheon? \n
A. Your Pantheon data will be transferred along with your character. ​ \n
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Q. What happens to the Arcana I own? \n
A. Your Arcana will be transferred along with your character. ​ \n
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Q. Will my Monolith and collected Empyrean Trace be transferred? \n
A. Your Monolith and collected Empyrean Traces will be transferred as is. You will also be able to continue using Sync Empyrean Traces after the Server Transfer. ​ \n
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Q. What happens to the Season Rank Points I've accumulated so far? \n
A. Your Season Rank Points for Transcendence, Nightmare, Ascension Trial, Abyss, and Arena will be transferred to the destination server along with your character and removed from your current server. ​ \n
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Q. What happens to the Season Missions I've completed? \n
A. Your completed Season Missions and reward claim history will be transferred along with your character. ​ \n
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Q. What happens to my ongoing Supply Requests? \n
A. Your Supply Request completion and reward claim history, as well as any ongoing requests, will be transferred along with your character. ​ \n
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Q. Will my remaining Cube Reward claim counts for content such as Expeditions and Transcendence be reset? \n
A. All dungeon reward information, including remaining Cube Reward claim counts and the number of attempts remaining until guaranteed rewards, will be transferred along with your character. ​ \n
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Q. Can I use my remaining Abyss Usage Time after the Server Transfer? \n
A. All character-specific content usage information, including Abyss time, Spacetime Rift time, and Abyss Corridor usage, will be transferred along with your character. This includes information related to the number of rewards available for each content. \n
※ If the Abyss Corridor has not been captured on the destination server, you will not be able to access it. ​
Q. What happens to server-wide content and progression?

A. Server-wide reward progress for content such as Daily Dungeons, Shugo Festival, and Dimensional Invasion will be transferred to the destination server along with the Server Transfer. The reward progress on your current server will also remain unchanged.","inquiryTypeNo":32276,"recommendFlag":true,"recommendOrder":2656,"totalReadCount":9,"registerDate":"2026-10-13T12:39:44.000+09:00","modifyDate":"2026-10-13T12:50:51.000+09:00","displayPostDate":"2026-10-13T00:00:00.000+09:00","inquiryServiceNoList":[8299]},{"faqNo":7254,"subject":"AION 2 Closes or Crashes Shortly After Launch","content":"

If AION 2 closes on its own or crashes shortly after launching, follow the steps below to identify and resolve the most common causes.

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Step 1: Check for a mention of “NCGuard”

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Before the game closes, look for a popup window that mentions NCGuard on the first line.

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If you see one:

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    \n
  1. Take note of the code shown in the window title.
    2. \n
  2. Search for that code in the official NCGuard Block Guide
    3. \n
\n

The guide may provide additional details specific to the issue you are encountering.

\n

 

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Step 2: Close Other Applications

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In many cases, this issue is caused by another application conflicting with AION 2's security features.

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Try closing any applications that are currently running but not actively being used, especially:

\n \n

 

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Step 3: Verify Background Processes Are Closed

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Simply closing an application's window may not fully shut it down.

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To ensure the application is no longer running:

\n
    \n
  1. Press Ctrl + Shift + Esc to open Task Manager.
    2. \n
  2. Review the Processes
    3. \n
  3. Look for any remaining processes related to the application you closed.
    4. \n
  4. End those processes if they are still running.
    5. \n
\n

After closing all unnecessary applications and background processes, launch AION 2 again and check whether the issue has been resolved.

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Still Having Issues?

\n

If AION 2 continues to close or crash after following the steps above, please contact Customer Support and provide:

\n \n

This information will help us investigate the issue more quickly.

","inquiryTypeNo":32281,"recommendFlag":false,"totalReadCount":20,"registerDate":"2026-10-13T00:50:58.000+09:00","modifyDate":"2026-10-13T00:50:58.000+09:00","displayPostDate":"2026-10-13T00:00:00.000+09:00","inquiryServiceNoList":[8299]},{"faqNo":7250,"subject":"Guide for crash cases where the \"PresentInternal(SyncInterval) failed\" message appears","content":"

This applies only when the message box displays \"PresentInternal(SyncInterval) failed\" upon a game crash.

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We will guide you through the following steps.

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Please review this and post it in the appropriate section.

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| Steam

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Unlocking Steam Cloud Saves (see image)

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\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n

Platform

Troubleshooting Steps

Steam

1. Delete the following folder: %localappdata%\\AION2\\Saved_Steam\\PersistentDownloadDir\\UserSetting  

2. Disable Steam Cloud saving. Please refer to the images below.

 


 

PURPLE

Delete the following folder: %localappdata%\\AION2\\Saved\\PersistentDownloadDir\\UserSetting

\n

 

","inquiryTypeNo":32194,"recommendFlag":false,"totalReadCount":11,"registerDate":"2026-10-08T06:21:45.000+09:00","modifyDate":"2026-10-08T06:21:45.000+09:00","displayPostDate":"2026-10-08T00:00:00.000+09:00","inquiryServiceNoList":[8299]},{"faqNo":7248,"subject":"Guide to Troubleshooting Crashes and Fatal Errors","content":"

If you experience frequent crashes, fatal errors, or unexpected game terminations during gameplay, please review the troubleshooting steps below.

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We recommend checking the common troubleshooting steps first before proceeding with hardware-specific troubleshooting.

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    \n
  1. Common Crash / Fatal Error Troubleshooting
    2. \n
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Please complete the following steps before checking for hardware-related issues.

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Verify the Integrity of Your Steam Game Files

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Crashes or Fatal Errors may occur due to corrupted or missing game files.

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    \n
  1. Launch Steam.
    2. \n
  2. Go to your Library.
    3. \n
  3. Right-click the game and select “Properties.”
    4. \n
  4. Select \"Installed Files.\"
    5. \n
  5. Click \"Verify Game Files.\"
    6. \n
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Steam will automatically check the installed game files and, if any are corrupted or missing, will redownload the necessary files.

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Disable Overlays and Hardware Monitoring Programs

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Some overlays, hardware monitoring, or GPU tuning programs may conflict with the game and cause it to crash.

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Please temporarily disable the following programs:

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Please disable the relevant programs and restart the game to see if the issue persists.

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    \n
  1. CPU-Related Crashes
    2. \n
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If you experience crashes that you suspect are related to CPU stability, please check the following:

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Remove CPU Overclocking

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System instability during gameplay may be caused by CPU overclocking or manually adjusted voltage settings.

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Please restore your CPU and memory settings to their defaults or the manufacturer’s recommended settings, and then check if the crashes still occur.

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This includes the following settings:

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Intel 13th and 14th Gen CPUs

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If you are using an Intel 13th or 14th Gen desktop processor, we recommend updating to the latest stable version of the BIOS provided by your motherboard manufacturer.

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BIOS updates may include CPU stability improvements and the latest Intel microcode.

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For instructions on how to update the BIOS, please refer to the official support page of your motherboard manufacturer.

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    \n
  1. Troubleshooting Crashes for NVIDIA Graphics Card Users
    2. \n
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If you are using an NVIDIA graphics card and experience crashes, please disable G-SYNC in the NVIDIA Control Panel and then resume playing.

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How to Disable G-SYNC

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    \n
  1. Launch the NVIDIA Control Panel.
    2. \n
  2. Go to the G-SYNC settings menu.
    3. \n
  3. Disable the “Enable G-SYNC” and “Enable G-SYNC Compatible” options.
    4. \n
  4. Apply the settings.
    5. \n
  5. Restart the game.
    6. \n
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If crashes no longer occur after disabling G-SYNC, we recommend keeping G-SYNC disabled while playing the game until further notice.

\n
    \n
  1. If crashes occur repeatedly for no apparent reason
    2. \n
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If it is difficult to identify a specific cause but crashes continue to occur, please update to the latest stable version of the graphics driver provided by your GPU manufacturer.

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NVIDIA GPU

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Please install the latest NVIDIA Game Ready Driver compatible with your graphics card.

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AMD GPU

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Please install the latest AMD Software: Adrenalin Edition driver compatible with your graphics card.

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AMD Radeon RX 9000 Series

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We strongly recommend that users of the AMD Radeon RX 9000 Series update to the latest AMD graphics driver, version 26.9.1.

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AMD Radeon RX 9000 Series Drivers:

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https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-26-9-1.html

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Using an older version of the graphics driver may cause game compatibility or stability issues.

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","inquiryTypeNo":32194,"recommendFlag":true,"recommendOrder":2727,"totalReadCount":118,"registerDate":"2026-10-07T09:46:44.000+09:00","modifyDate":"2026-10-07T09:46:44.000+09:00","displayPostDate":"2026-10-07T00:00:00.000+09:00","inquiryServiceNoList":[8299]},{"faqNo":7241,"subject":"How can I link account for Twitch Drops?","content":"

The account you link to Twitch must be the account you're currently playing AION2 on.

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Linking a different account may result in not receiving rewards.

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⚠️ Even if rewards are not granted, do not separately link your account on the NC website. Doing so may unlink your existing connection, and you may become unable to access your existing character.

\n

 

\n

If you become unable to access your character, please check the FAQ for how to resolve this.

\n

For more details on Twitch Drops, please refer to the FAQ.

","inquiryTypeNo":32281,"recommendFlag":true,"recommendOrder":2647,"totalReadCount":647,"registerDate":"2026-10-02T09:57:49.000+09:00","modifyDate":"2026-10-08T07:26:36.000+09:00","displayPostDate":"2026-10-02T00:00:00.000+09:00","inquiryServiceNoList":[8299]},{"faqNo":7240,"subject":"After unlinking Steam and linking a different account, I can't see my game character.","content":"

Your AION 2 character and game data are associated with the NC Account you were using when the character was created. Unlinking Steam from that NC Account and linking Steam to a different NC Account does not transfer your character or game data to the new account.

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If you no longer see your character after changing your Steam account link, follow the path below that matches how you originally started playing AION 2.

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1) In order to log into your original NC account (the one that has your character(s) please follow the steps below:

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Navigate to the NC Website (https://id.plaync.com/account/logininfo) and select Steam as your login method and log in via Steam.

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2) Once you’ve logged in, navigate to the Manage Login page and you’ll need to link another
login method to this NC account. You must establish another link as you
cannot unlink Steam unless you have another login method.

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-This can be a gmail account that you create for this purpose.

\n

3) Once you’ve established a second link, log out of your NC account.
4) Log into the NC website again using that new link you just established.
- If you made a gmail account in the above step you’d sign in via google with that
new account.
5) Go to the Manage Login page again and you should now see an option to unlink Steam.
6) Once you’ve successfully unlinked your Steam account follow the steps below to relink
your desired Steam account to your NC account that has your character data.

\n

 

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Linking a Steam account:
1) Log in by selecting another login method that you had linked to the your associated
account prior to unlinking your Steam account.
2) Go to the 'Manage Login' page (https://id.plaync.com/account/logininfo).
3) Navigate to Steam and \"Connect\" the Steam account you want to play on.

\n

Your NC and Steam account should now be linked.

\n

","inquiryTypeNo":32281,"recommendFlag":true,"recommendOrder":2723,"totalReadCount":1504,"registerDate":"2026-10-02T08:08:45.000+09:00","modifyDate":"2026-10-02T12:26:23.000+09:00","displayPostDate":"2026-10-02T00:00:00.000+09:00","inquiryServiceNoList":[8299]},{"faqNo":7236,"subject":"How do I unlink my from NC account from Steam?","content":"

Navigate to https://purple.plaync.com/game/aion2global

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Sign in to your account by clicking the button at the top right of the screen

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Open the login management > Account

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On the \"Manage Login\" page, you can link or unlink the account ID used for NC login.

\n

Click the 'Disconnect' button on Steam.

\n

\n

 

\n

After disconnecting you are free to connect your NC account with a new Steam account.

","inquiryTypeNo":32281,"recommendFlag":true,"recommendOrder":2650,"totalReadCount":102,"registerDate":"2026-09-30T07:49:32.000+09:00","modifyDate":"2026-09-30T07:49:32.000+09:00","displayPostDate":"2026-09-30T00:00:00.000+09:00","inquiryServiceNoList":[8299]},{"faqNo":7213,"subject":"How can I link my Steam account to an existing NC account?","content":"

Navigate to https://purple.plaync.com/game/aion2global

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Sign in to your account by clicking the button at the top right of the screen

\n

\n

Open the login management > Account

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On the \"Manage Login\" page, you can link or unlink the account ID used for NC login.

\n

Click the 'Link' button on Steam.

\n

\n

Proceed with linking with the Steam account you want to link with your existing NC account.

\n

Your Steam account will be linked to your existing NC account. After that, you can log in by selecting the Steam service icon when you log in.

","inquiryTypeNo":32281,"recommendFlag":true,"recommendOrder":2649,"totalReadCount":90,"registerDate":"2026-09-29T06:34:49.000+09:00","modifyDate":"2026-09-29T06:36:44.000+09:00","displayPostDate":"2026-09-29T00:00:00.000+09:00","inquiryServiceNoList":[8299]},{"faqNo":7204,"subject":"When is the CBT recruitment period, and when will the test begin and end?","content":"

CBT recruitment opens on August 19 at 03:00 and closes on September 21 at 03:00(UTC).

The CBT start and end dates have not yet been finalized.

Once confirmed, the full schedule will be shared in a follow-up announcement on our official channels and in the tester selection email.

","inquiryTypeNo":32296,"recommendFlag":true,"recommendOrder":2722,"totalReadCount":32,"registerDate":"2026-09-25T10:14:01.000+09:00","modifyDate":"2026-09-28T09:25:44.000+09:00","displayPostDate":"2026-09-25T00:00:00.000+09:00","inquiryServiceNoList":[7760]},{"faqNo":7211,"subject":"Which regions can participate in the CBT?","content":"

The CBT will be available globally.
However, participation may be restricted in certain regions due to network conditions or build stability.

","inquiryTypeNo":32296,"recommendFlag":false,"totalReadCount":29,"registerDate":"2026-09-25T10:21:40.000+09:00","modifyDate":"2026-09-25T10:21:40.000+09:00","displayPostDate":"2026-09-25T00:00:00.000+09:00","inquiryServiceNoList":[7760]}]